Return Policy
At BBI, we value your satisfaction with our products and services. Please review our return policy below:
1. Eligibility for Returns:
- We accept returns for eligible items within 7 days of delivery.
- To be eligible for a return, items must be unused, in their original packaging, and in the same condition as received.
- Customized or special-order items may not be eligible for return unless they are found to be defective or damaged upon arrival.
2. Initiating a Return:
- To initiate a return, please contact our customer service team to request a return authorization (RA) number.
- Returns made without a valid RA number may not be accepted or processed.
- Please provide your order number, the reason for the return, and any relevant details to facilitate the return process.
3. Return Shipping:
- Customers are responsible for the cost of return shipping unless the return is due to an error on our part or the item is found to be defective or damaged.
- We recommend using a trackable shipping method and obtaining insurance for the return shipment to ensure its safe arrival.
4. Inspection and Processing:
- Once the returned item is received and inspected, we will notify you of the status of your return.
- If the return is approved, a refund or replacement will be processed based on the original payment method and the reason for the return.
- Refunds may take 7 business days to appear in your account, depending on the payment method and financial institution.
5. Exclusions and Conditions:
- Certain items may be subject to additional return restrictions or conditions, as specified at the time of purchase.
- Items that have been used, damaged, or altered may not be eligible for return.
- Refunds may be subject to restocking fees or deductions for return shipping costs, as applicable.
6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately to arrange for a replacement or refund.
- Photographic evidence of the damage or defect may be required to expedite the resolution process.
7. Policy Updates:
- BBI reserves the right to update or modify this return policy at any time without prior notice.
- Any changes to the return policy will be reflected on this page, and customers are encouraged to review the policy periodically for updates.
If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact our customer service team. We are here to help ensure your satisfaction with every purchase from BBI. Thank you for your business!
